Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are your watches authentic and certified?
Yes, every timepiece in our collection is 100% authentic and comes with a certificate of authenticity and original brand documentation.
What is the shipping timeframe for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. All shipments are fully insured.
What is your return and exchange policy?
We offer a 30-day return policy for unworn watches in their original packaging with all security tags intact. Please contact our support team to initiate a return.
Do the watches come with a manufacturer warranty?
All watches purchased through our store include a comprehensive 2-year limited warranty covering mechanical defects and craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select cryptocurrency payments for secure transactions.
How should I maintain and care for my luxury watch?
We recommend avoiding extreme temperatures and magnetic fields. For mechanical watches, regular servicing every 3-5 years is advised to ensure precision and longevity.